Refund, Returns & Lifetime Guarantee Policy
At BlueLine3DTech, we stand behind the products we make. We want you to be happy with your purchase, which is why we offer a generous return policy along with our One-Time Lifetime Guarantee on eligible products.
90-Day Return Policy
You may request a return within 90 days of delivery for a refund.
To qualify for a refund, the item should generally be returned in the condition in which it was received. We understand that products may need to be opened, handled, or tested, so original packaging is not required unless specifically requested.
To start a return, contact us at support@blueline3dtech.com with your order information.
Please contact us before mailing anything back so we can provide the appropriate return instructions.
One-Time Lifetime Guarantee
Every eligible BlueLine3DTech product includes one free lifetime replacement or exchange — no questions asked.
If your product breaks, becomes damaged, wears out, or otherwise needs to be replaced, contact us at support@blueline3dtech.com.
We will provide one replacement of the product at no charge during the lifetime of the product, regardless of when it was originally purchased.
There is no need to explain what happened or prove that the product was defective. We stand behind what we make.
The Lifetime Guarantee:
- Applies to the original product purchased from BlueLine3DTech.
- Provides one free replacement or exchange per purchased item.
- Does not expire.
- Does not require the product to have failed because of a manufacturing defect.
- Covers normal wear, accidental damage, and other circumstances.
- May require basic order or purchase information so we can identify the original purchase.
After the one-time lifetime replacement has been used, additional replacements may be available at our discretion.
Personalized and Custom Products
Because many BlueLine3DTech products are personalized or made specifically for you, personalized products generally cannot be returned simply because you changed your mind about the customization after production.
However, personalized products are still covered by our One-Time Lifetime Guarantee.
If we make an error with your personalization, send the wrong product, or otherwise make a mistake with your order, we will make it right at no cost to you.
Refunds
Once we receive and process an approved return, your refund will be issued to your original method of payment.
Please allow time for your bank or credit card provider to process and post the refund after we issue it.
If you have received confirmation that a refund was issued but it has not appeared after a reasonable processing period, contact your bank or card issuer first.
If you still need assistance, contact us at support@blueline3dtech.com.
Sale and Discounted Items
Sale, promotional, and discounted items are covered by the same 90-day return policy and One-Time Lifetime Guarantee unless otherwise clearly stated on the product listing.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us at support@blueline3dtech.com.
We will work to correct the issue as quickly as possible at no additional cost to you.
Exchanges
If you would like to exchange an eligible item within the 90-day return period, contact us at support@blueline3dtech.com before sending the item back.
Products covered under the One-Time Lifetime Guarantee may also be exchanged for a replacement as described above.
Return Shipping
Please contact us before returning any product.
Return shipping arrangements may depend on the reason for the return. If the return is the result of an incorrect, damaged, or defective order from BlueLine3DTech, we will provide appropriate instructions and cover applicable return or replacement shipping costs.
For discretionary returns, such as changing your mind about a non-personalized item, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless the return is due to an error by BlueLine3DTech.
Proof of Purchase
We may request your name, email address, order number, or other basic information necessary to locate the original purchase.
Orders purchased through another marketplace or sales platform may also require information identifying the original transaction.
Need Help?
We want you to be happy with your BlueLine3DTech purchase.
For questions about returns, refunds, exchanges, damaged products, or our Lifetime Guarantee, contact:
BlueLine3DTech
support@blueline3dtech.com
We’ll work with you to make it right.